Technical support

Online Technical Support

To give you technical support through our screen we ask you:

1- Then press the Blue REMOTE SUPPORT button.

Comeme remote support

2-Enter the Session ID: 708 938 633 (Provided by our Cómeme representative) and your name.

3- Press JOIN through the browser (The Second Button Below).

How to clear the cache of your Internet Browser

If you have problems with your page when making your purchases, selecting your products in the shopping cart or when paying, you can solve it by carrying out the following:

Google Chrome

internet explorer



My shopping cart doesn't work

Watch the video to understand how the Purchase Process is carried out:

My credit card won't go through

For more information, see the payment methods section to verify that your card is exclusively for DEBIT use.

My cart does not allow me to select the options

You are advised to follow the steps in Tab #2 of this section.